Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item(s). If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You can check the payment method that was refunded and the status of your refund in Your Orders. Please note that, after the carrier has received your item, it can take up to two weeks for us to receive and process your return.
To see how long it will take for you to receive your refund, you can check the table below.

How Refunds Are Issued
When returning an item, you can choose your preferred refund method in the Returns Center. If you’re receiving a refund after we have received your item, it may take an additional three to five business days to process your return fully and issue your refund.
Once we issue your refund, it may take additional time for your funds to be made available in your account by your financial institution. See the following table for more details:

  1. Credit card                           Three to five business days
  2. Debit card                            Up to 10 business days
  3. Prepaid credit card              Up to 30 days

Note: Refund timing to a prepaid card depends on the issuer of the card. The refund can take up to 30 days to process based on the policy of the issuer. If you no longer have the physical card, the card is still stored within your account. It can be used toward future purchases on the account it’s stored in.

Partial Refunds

Item                                                                                                                                                                       Refund
1. Items in original condition past the return window                                                                          80% of the item price
2. Items that are damaged, missing parts, not in the original
condition, or have obvious signs of use for reasons not due to GFAmarket or seller error          Up to 50% of the item price

For most items, the return window is 30 days after delivery. To check the return window for an item you’ve ordered, go to Your GFAmarket user dashboard, select Orders and select Return or Replace Items.
Thank you for choosing us. For any enquiry, you can mail us on